Help Center
Shipping
Free UAE delivery on orders AED 200+. Standard delivery fee is AED 25 below that threshold. We deliver across the Emirates listed at checkout.
Payment
Orders are cash on delivery. Pay the courier when your parcel arrives. Card and bank transfer will be added when online payments go live.
Returns
Unused goods in original packaging can be returned per product policy. Consumables with broken seals may be non-returnable.
Orders & account
Track orders from My Account. Guests receive an order ID on the confirmation page — save it for support.
Contact
Email urban.rootstrading@gmail.com or use the contact page.
